GM Named for Bath Hampton Inn

Jenn Libby has been named General Manager for the Hampton Inn Bath Brunswick.

Jenn has been been part of MCHG for 10 years. She has started as a Front Desk associate at the Comfort Suites and was promoted to supervisor. She became Front Office Manager at the BW Freeport Inn and later came back to the Comfort Suits as General Manager.

Jenn has begun some work "on the side" for her new role but will become full time in a couple of weeks. Watch for exciting things happening in Bath. Weekly updates are available on the Face Book Fan Page.

Make it easy for guests

Another lesson from a consumer.........

Does anyone else hate the gas pumps that ask a dozen questions before you can even pump your gas? Jeeeze. Is that aggravating.

I actually paid more for gas accross the street at the Gulf station to avoid the third degree at the CN Brown station.

Do you want gas? Enter your card. Enter your Zip code. Do you want a receipt? Do you want a car Wash? What is your weight? IQ? What else?

I had the pleasure of going to an Irving with no questions. Printed my receipt without a question? Had clean bathrooms and a friendly attendant.

The Moral? Don't make policies for your convenience. Do things with the guest in mind. Most will appreciate it, if not pay more for it.

I'm Sean, the consumer who learns from the best....and worst!

Six South Street Hotel

Announcing the Name of "the no name hotel in Hanover"

Six South Street Hotel

The logo, designed by Stew Vreeland, takes into account the feel of the hotel. A little edgy, modern, sophisticated. It happens to be the address, too.

There will be a couple of Web addresses as well. One will be perfect for search engines to find and another for advertising. http://www.sixsouth.com/ Nothing done on the site yet, but it is ours.

More to come soon, so stay tuned. More frequent updates are on Hotel in Hanover Blog. Become a follower.

Can you follow me?

Come follow me!

Perhaps you'd like to follow my other Blog. http://www.hanoverhotel.blogspot.com/



Maybe you want to visit Hotel in Hanover Facebook fan page.


Perhaps Bath Hampton Inn Fan Page on Face book


Or follow me on Twitter.


Yikes! Can I multi task like this and still talk to people in person. We shall see.

btw.......The pic is of SIX South Hanover Hotel. Well, where it will be.

I'm Sean........Talk to you soon!

Loyalty of a Brand???

First off I consider myself a coffee snob. I love Starbucks and do not like Dunkin Donuts. Here are two surprising stories that relate to customer expectations............

I went to Starbucks recently and asked what time they would be open in Sunday.

Girl #1: I think we open at 6?....Girl #2: No, I think we open at 8....Girl #3: No, it's either 7 or 7:30..... Guy #1 at the register said: I'll check I am not sure (better answer)..... Manager #1: I think we open at 7, but I'll check..... Customer Service #1 Yes, the time is 7: (ps...they did open at 7.)

Moral to the story:

1. Loyal customers might go out of their way to use you even if you slip

2. Don't rest on your laural's, some may give up sooner than I did

3. There is power in a Brand

The corollary to this story

I expect when I order a bagel at Dunkin Donuts that they won't hear me or pay attention. I suspect they will get it wrong. Not toasted and expect me to put on the cream cheese while I am driving.

Not this day!!!! I was greeted by someone who said in a jubilant voice: "Goooood Morning! Thanks for coming here today what may I do for you?" OMG #1...I must be at the wrong place. I ordered and she got it right. She thanked me with the same sincere, fun voice and proceeded to sing. OMG #2! I asked the drive through lady who I had talked to and passed on a tip. I have never done that before. She asked if it was the singing or the friendliness. I told her both and smiled the rest of the day!

Moral to this story:

1. One person can change your impression of an entire Brand (good or bad)

2. A person who loves their job can make a difference in someones entire day.

3. One person can turn a non customer into a Loyal customer.

Facebook | Maine Course Hospitality Group

Facebook Maine Course Hospitality Group

For up to the minute....ok, the day updates, check out the facebook Wall for MCHG.

Rockland Maine for the Holidays

What a great place to visit during the Holidays. Lots of fun, family things to do. Check out this news story. Then visit us us for reservations at http://www.rocklandsuites.hamptoninn.com/

Experience Authentic Holiday Traditions in Award-Winning Maine Towns
Released 10/26/09

CAMDEN, Maine (October 26, 2009) – No holiday celebration is more uniquely Maine than the ones that take place during the weeks after Thanksgiving in Camden and surrounding areas.

Here, a retired fire chief will make his way to the summit of Mt. Battie each afternoon as he has for the last 40 years to light a 27-foot star: a beacon of the season to residents, visitors and ships passing across Penobscot Bay. Santa Claus arrives aboard a tug boat and Coast Guard vessel. A lobster-trap Christmas tree delights young and old, as shoppers and outdoor enthusiasts explore the historic downtowns, waterways and surrounding mountains, experiencing shops, galleries and vistas found nowhere else.

“There’s a real sense of pride and excitement in the area during these celebrations,” said Dan Bookham, executive director of the Camden-Rockport-Lincolnville Chamber of Commerce. “We’re famous for our beautiful harbors and mountains that meet the sea. What surprises people, though, is the bustle of activity that the holidays bring, with shopping, dining and activities to interest everyone.”

“The best thing about coming at this time of year is that visitors can experience some of the best our area offers, all at off-season rates, during a time when local traditions are in full swing,” Bookham said.

Holiday celebrations are planned for the three weekends after Thanksgiving, with a wide variety of entertainment such as performances by Maine Pro Musica, The Nutcracker by Atlantic Ballet Company and roving carolers; unique activities such as the recreation of A Walk Through Bethlehem and the lighting of luminaria in Camden Village Green, and shopping in downtowns built on the harbors’ edge.

Details of Celebrations Include:

Festival of Lights Weekend, Nov. 27-29 (Rockland) – With the help of the Coast Guard, Santa arrives by sea at the Public Landing on Friday at noon, launching a week-long calendar of activities, including the famous lobster-trap tree lighting, also on Friday at 6 p.m. The Festival of Lights parade takes place Saturday at 6 p.m. Visit www.TheRealMaine.com for more information.

Christmas by the Sea, Dec. 4-6 (Camden, Rockport, Lincolnville) – Three full days of events and entertainment that includes the Christmas by the Sea Parade and tree lighting on Friday at 6 p.m. in Camden and Santa’s arrival by tug boat in Camden Harbor followed by Santa story hour, Dec. 5, noon. Go to www.visitcamden.com for details.

Making Miracles, Dec. 12 (Camden, Rockland and Belfast) – Participating merchants donate up to 10 percent of their proceeds to support United Midcoast Charities.
Visitors can make the drive along scenic Route 1 to experience the holiday events, or stay at one of the many comfortable hotels and elegant inns located in and around Camden, Rockport and Lincolnville. In addition to sweeping ocean views and quaint New England villages, visitors will find a wealth of cultural and outdoors activities.

Art lovers can experience the many galleries and museums, such as the Farnsworth Art Museum in Rockland; outdoors enthusiasts can go for late-fall hikes in the Camden Hills and nature walks throughout the area, and food lovers will find everything from traditional Maine fare at local eateries to gourmet restaurants with a national reputation for excellence.

Boston magazine recently called Camden One of New England’s Best Small Towns, and Downeast magazine labeled its harbor the prettiest in Maine. Rockland is one of America’s Coolest Small Towns, as determined by Budget Traveler, and Rockport is one of America’s prettiest towns, according to Forbes Traveler magazine.

Visitors will know they are getting close when they see the star that Bob Oxton lights every afternoon from Thanksgiving through New Year’s Eve. He’s made the daily trip each fall for the last 40 years.
“Seeing that star lets you know that you are home,” said Frank Carr, treasurer of the local Lions. “It’s a real symbol of our community’s spirit.”

Once visitors arrive in the area, they are greeted by the smell of baking cookies and fresh-made chowder, the light of shops and streets wreathed for the season, and the sound of laughter mingled with holiday carols.

“This is as authentic a New England experience as someone is going to find during the holiday season,” Bookham said. “Whether a visitor is coming for the day or the week, the Camden area in late fall offers them a rare opportunity to make celebrating the holiday season a truly memorable experience.”

The Camden-Rockport-Lincolnville Chamber of Commerce is a non-profit membership association that seeks to promote the interests of business and encourage economic development, while functioning in a manner that is compatible with the environment, protects natural and cultural resources, and sustains the heritage of the communities it serves. Founded in 1939, the Chamber currently serves businesses and organizations from 54 towns and seven states who actively seek to support business and community in the Camden Hills region of Maine.