Team Building

• Building strong leaders through training, motivating and rewarding
• Taking care of associates builds loyalty to the company and to guests
• Regular managers meetings, retreats, awards
• Performance appraisals
• Goal setting and business plans

Hotel & Restaurant Operations

• Manager training in the art of hiring
• Staff training and incentives for guest service & sales efforts
• Weekly and monthly cost reporting and cost controls
• Utilities efficiency programs
• Monthly visits to review quality of product and service

Fiscal Management

Reporting

• Weekly reporting to corporate office
• Monthly reporting of profit and loss statements to budget and last year
• Comprehensive budgeting process monthly, quarterly & annually
• Cash flow statements
• Personnel changes
• Capital improvement expenditures
• Balance sheet reporting

Accounting

• Centralized processing of all payables for cost savings
• Property approval of payables to allow advantages of decentralized systems
• Processing of all local and state taxes
• Monthly review of property receivables and actions taken to collect

Payroll

• Processing of weekly payroll
• Managing benefit eligibility
• Processing of all payroll and related taxes
• Monitors proper documentation of mandatory file compliance
• Incentive bonus plan for managers for meeting budget and last year results

Purchasing

• Group purchasing in hotel supplies
• Utilities purchasing program
• Food & Beverage contracts
• FF&E purchasing power
• Insurance negotiations and purchasing

Human Resources

• Provide general support to all property managers on employment issues
• Trains and monitors managers in proper employment practices
• Provide complete benefit management program
• Monitors that required training takes place at the property level
• Sexual Harassment training
• Safety training
• etc

Sales and Marketing

• Oversee development of property sales and marketing plan
• Monitor S&M plan implementation
• Provide training for sales managers
• Provide incentive and review of sales manager performance
• Guide and implement in the use of in house promotions

Development, Acquisitions & Capital Projects

• Over $100 million dollars in hotel and restaurant development experience
• Provide acquisition and re positioning consultation
• Manage the repositioning process
• Analyze feasibility of hotel and restaurant development projects
• Manage project planning and design process
• Manage construction projects
• Provide preopening planning, staffing and franchise relations
• Analyze capital expenditure needs and develop a plan